How do I access InspectAll?

Introduction

How you access InspectAll will depend on your user role. Mobile users will need an iOS supported mobile device, web users will need a computer, and admin users can access InspectAll on the web and/or on a mobile device. This resource will help you troubleshoot any problems you may encounter while trying to access InspectAll.

If you are having trouble logging in to the mobile or web app click here.

Accessing the WebApp

Our web application requires no downloads or installation. All you need to do is visit app.inspectall.com and enter the email and password for your account. If you haven't been setup with an account yet, just fill out our signup form.

Browser Support

InspectAll makes every effort to test and support our web application features in all browsers. Unfortunately, we can only guarantee the full use of the web application when using the following browsers:

Google Chrome, most recent stable version
Mozilla® Firefox®, most recent stable version
Apple® Safari®, most recent stable version
Microsoft® Edge, most recent stable version
Microsoft® Internet Explorer® 11 (mostly supported, some features may be limited)

I meet the requirements above, why can't I see the app?

There are a couple of other reasons that may cause issues when trying to access our application. If you visit app.inspectall.com, but it is not properly loading. Check that you meet the criteria below before contacting support.

JavaScript is Disabled

Our web app is built entirely using JavaScript (a language native to web browsers). Unfortunately, JavaScript can be disabled manually in the browser or by firewalls. You will need to enable JavaScript to use our web application.

Check that JavaScript is enabled in your browser. Follow these instructions to enable JavaScript.
If this does not work, ask your IT department to enable JavaScript through your company's network settings.

Your Firewall is Restricting Our Network

Some firewalls restrict access to unknown networks, which may be restricting access to InspectAll's application. Make sure that you whitelist the following domains in order to have full access to both our mobile and web services:

app.inspectall.com
s3.amazonaws.com/app.inspectall
*inspectall.com
help.inspectall.com
webservice.inspectall.com
sync.inspectall.com
*vimeo.com
maxcdn.bootstrapcdn.com (if you want to see the icons on our website :)

Cookies are Disabled

We use cookies to save your settings and the configurations in InspectAll. If cookies are disabled, you will not be able to access the web app at all. Instead, you will see a blank screen. Follow these instructions to enable cookies.

Accessing the Mobile App

Our Apple platform will work on any iPhone, iPad, iPad mini, or iPod touch that is capable of running on the latest Apple Operating system. Cellular connectivity is not required, only the ability to connect to Wi Fi from your device.

Our Android app will work on any Android device capable of running on Operation System 7 (Nougat), however, for optimal performance on an Android device, we recommend a device that is capable of running on the most recent operating system, and with decent processing power. The device must have at least a 62 bit processor to work with InspectAll. As with anything, the better the device, the better the performance.

Recommended Devices

General Guidelines

Before starting, we have a few general setup tips for our Mobile App.

Setup an Account with iTunes.
Back up your device to your iTunes library.
Update the iOS for your device.
Setup an account with InspectAll.
Ensure you have a license and login for EACH of your mobile users.

Download the App

You can install InspectAll's mobile app to any iOS device from the App Store link below. Or on a compatible Android device from the Google Play store.

The app is free to download:

Since InspectAll is a subscription service app – you will need to have an account with InspectAll before you can log in to our Mobile App. To sign up for an account, contact us directly through our signup form.

Logging In

Once your account is setup and you’ve downloaded the app, it’s easy to sign in and get started. Open the InspectAll app, enter your email and password, then tap Login.

The app will perform an initial sync to download any data from your account (this may take a few minutes). You will need to have access to a WiFi or Cellular signal during this initial sync. Ensure the app stays open and the device does not "sleep" during the initial sync. After the initial sync, all of your data will be stored on your device and available outside of WiFi or Cellular coverage. Subsequent syncs will take seconds to complete.

Staying Up to Date

Here are some guidelines on staying up to date with InspectAll's mobile app.

Keep the App Updated

We release updates often. These updates will provide you with additional tools and features to make your job easier and provide stability enhancements for the App. You can update the app from the App Store on your device.

Note: Any versions before v4 of the app are no longer supported. If you are using an earlier version of the mobile app, stop working immediately, sync, and go to the App Store to get the latest version.

Turn on 'Auto Sync'

Open InspectAll and tap on the Settings menu. Scroll down until you see the Auto Sync feature and make sure that its set to On (Default).

Sync your data before and after you work, every time!

Synchronizing backs up all of your data on our servers to prevent dataloss and corruption. You can find the Sync button from the main menu.

Check out our Sync Doc to learn more about the recommended sync practices.

App Version

You should always try to have the latest App Version on your device. There are two ways you can find out which version of the app you are on.

Within the Settings area from the Main Menu:

Scroll to the very bottom of the Settings page where it says App Version below the Switch User button. The number directly after this is your App Version.
OR From the main menu, tap Help & Support then Email Support. The email that generates will contain your App Version in the signature of that email. The number directly after this is your App Version.

If you see a number starting with 2 or 3 (i.e. 2.2), you need to download Version 4 here. We no longer support earlier versions of the application.

You can always update the app from the App Store on your device.

Firewall Settings

If you are on site trying to download a report or sync and experiencing problems, you are likely behind a firewall. You will need to contact the site's IT department and request they whitelist the following domains:

app.inspectall.com
s3.amazonaws.com/app.inspectall
*inspectall.com
help.inspectall.com
webservice.inspectall.com
*.inspectall.com port 2439
- udp port 2439 is used for mobile synchronization
*vimeo.com