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I can't login! What am I doing wrong?
Introduction
How you login to InspectAll will depend on your user role. There are a couple of things that can happen during login that may disrupt the process. If you are having issues, this resource will help you troubleshoot.
If you are having trouble syncing the Mobile App or accessing the Web App, check out this resource.
Logging into the MobileApp
After attempting to login to InspectAll's mobile app, pay close attention to the warning that is given. If you couldn't successfully login, there are several reasons why this could have happened.
Login Failed
- Check that the email you entered matches the email used to setup your account.
- Double check the password you entered. If you can't remember your password, try resetting your password.
You do not have mobile user permissions.
An administrator of your company may have removed your mobile access. If you need mobile app access restored, contact your account administrator or try logging into our web app and updating your user role.
Your login is no longer active
An administrator of your company may have set your login as inactive. Users that are made inactive can no longer login to InspectAll. Try contacting an administrator of your company internally and ask them why you are inactive.
Your company is no longer active.
Your company's account may have been suspended by InspectAll due to non-payment or cancellation of services by an administrator of the company. Contact us to resolve the status of your account.
No Internet
You may not have an active internet connection. Internet or cellphone connectivity is required in order to synchronize everyones work from your company. Try logging in at a later time after gaining internet connectivity.
Could not connect to Sync Server
The internet connection you have connected to may have a firewall that is preventing our services from syncing. A quick way to test if this is true is to sync to an internet connection that you know has no firewall (such as your home internet or a local coffeshop).
If you determine you are behind a firewall, IT personnel will need to allow access to the following port: 2439.
Also, you may need to ask the IT personnel to whitelist the following domains:
- s3.amazonaws.com/app.inspectall
- *inspectall.com
- help.inspectall.com
- webservice.inspectall.com
- sync.inspectall.com
- *vimeo.com
Synchronize Error
Sometimes an error may occur during the synchronize process required at login. Try to login again a little bit later. If the problem persists, contact us and let us know.
Logging into the WebApp
After attempting to login to the web app, pay close attention to the warning that is given. If you couldn't successfully login, there are several reasons why this could have happened.
Your password is incorrect
Double check the password you entered. If you can't remember your password, try resetting your password.
Your email is incorrect
Check that the email you entered matches the email used to setup your account. If you do not have an account set up yet, follow the Sign Up link!
Your login is no longer active
An administrator of your company may have set your login as inactive. Users that are made inactive can no longer login to InspectAll. Try contacting an administrator of your company internally and ask them why you are inactive.
You only have access to login to our mobile app
An administrator of your company may have removed your web access. Try logging into the mobile app. If you need web app access restored, contact an administrator of your company internally.
Your login no longer exists
An administrator of your company may have deleted you as a user. Try contacting an administrator of your company internally and ask them why you were deleted.
Your free trial has ended.
Once your trial has ended, you will no longer be able to login to InspectAll. To resume use, simply click Upgrade Now.
