Troubleshooting Sync Issues

If you are having trouble with your sync, here's a couple of tips to get you going again!

IMPORTANT NOTE:  

Initial syncs take longer to complete because you are downloading your accounts, folder types, form templates, and assets to your device so they will be available to use offline.  You must stay in the app, and not allow your device to "sleep" until the sync is completely finished. You will see a message that reads "Updated Just Now" at the bottom of your screen when it is done.  Initial syncs can take 5-10 minutes, depending on the strength of the signal you are using and how much information you are syncing.  Subsequent syncs will take only seconds to complete.

Update!

- First, make sure you are on the latest version of the InspectAll app. You can check the App store (on Apple) and Google Play (on Android) and look for updates to InspectAll. More information on updating the app can be found HERE.

- Also, make sure you are on the latest Operating System for your device.  This is a device setting that you can usually find in "Software Updates."

Get a good signal.

- Be sure you are on a strong Wi-Fi connection or cell signal.

- Try a different location for your sync (coffee shop or back at the office).  It may be that you are behind a firewall or have a storage limit using the Wi Fi you are trying, preventing you from syncing successfully.

Click here if you are behind a firewall  

Let the sync finish

- Make sure you let it sync completely before exiting or minimizing InspectAll (it will read, "Updated just now" at the bottom) when done.

- If you have lots of pictures or forms to sync, it may take some time. Stay in the app while allowing the sync to finish.

- If you have your auto lock on your screen on, you may want to disable it so that InspectAll stays open long enough to complete the sync.

Other Options

- Make sure your login address and password are correct.  You can also update your password if you are unsure.

- Try to download a form or folder report from the app. Once you've done that, try your sync again.

- Have an Admin user update the mobile sync window to a smaller range.  Doing so will significantly decrease your sync time and prevent issues like timing out prior to the sync completing.  We recommend a sync window of 60 days or less.

- Lastly, if you've tried all of these steps and are still unable to successfully sync, you may have had a bad install or update. Make sure you note all work you've done since your last sync and then delete and reinstall the app. Note: Anything you've done since your last sync will be deleted when you do this, so you will need to re-enter the information.