What is the Schedule Window?

Overview

The schedule window, or "sync" window, is crucial to keeping the mobile user's device relevant and fast. The sync window determines how many days of scheduled folders and forms will be shown to your mobile users in the mobile app. The sync window dictates how long before and after a folder's scheduled period that a folder will be accessible to the scheduled users on the mobile app. Admin and web users will always have access to the folder on the website (even if it is scheduled outside of the sync window).

We recommend a sync window of 90 days or less (that can be 60 days before and 30 days after or 45 and 45 or any combination). Keep in mind that if you set up a more extended mobile schedule window, your syncs will take longer as you are sending and receiving a larger amount of data with each sync. Some cell and wifi connections will time-out before your sync is complete if you have a very large sync window and are trying to send a large amount of data with each sync.

If you are concerned about seeing the history of an asset or a folder, InspectAll offers features like Priority Roll Over and Asset History Reports to provide you with that information without having to access an old folder for reference.

Get a Folder Back on your Mobile App

If a folder falls outside of the mobile schedule window, and your mobile user need to see it again on the mobile app, you can go into the web app and schedule the folder to the mobile user again for a period within the sync window.

Update your Schedule Window

Click Your Name > General Settings.
Click the first box to update how many days in the past folders should show to mobile users.
Click the second box to update how many days folders scheduled in the future should display to mobile users.
Click Update General Settings.

Note: Updating the sync window can help you see more folders and forms in the past and future, but it can also cause delays during your initial sync (especially when working without a WiFi connection). We suggest a sync window of 30 days before today and 30 days after today for ideal sync times.

Note:

If you want your mobile users to be able to see the history of last year's folder or assets, we recommend taking a look at the Web Priority Roll-Over feature as well as the Asset History feature as alternatives to a long sync window.